Company Name: 

Aubergine Physio Ltd

Privacy Policy

Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and we will never share your personal details with a third party without your prior consent. We are committed to looking after your data and we will always put you first.

Third parties that we would potentially be requested or required to share your personal data with are:

  • Authorised Healthcare providers e.g GP’s, Urology & Andrology Consultants, Radiologists
  • Your Health Insurance Provider.
  • Your Medico-legal company and Solicitor.
  • Your Personal Trainer(s)
  • Your Class Instructor(s)
  • Your Psychologist or Counsellor

Personal data will not be provided to these, or any other 3rd party without your prior consent.

What information do we hold about you?

When you book in with us for treatment, we will add your name, date of birth, address, email and contact phone numbers to our private practice software ‘Jane’ database and diary system which remains connected to your medical treatment notes, along with your future and historic treatment dates,  account and/or health insurance details. We do not hold onto any payment or credit card details.

We are lawfully required to keep your medical records and treatment notes –paper based and/or electronic – for up to 7 years. Both electronic and paper based records are stored securely and can only be accessed by authorised Aubergine Physio staff.

Paper based copies of patient records are maintained in lockable onsite filing cabinets, which are only accessible to authorised Aubergine Physio staff.  

Electronic records are securely held within our online private practice software ‘Jane’, which is only accessible to authorised Aubergine Physio staff.

We store all of this information for our own use only.


How do we use your information?

Your information allows us to send you appointment booking confirmations, notifications and reminders. It also allows us to inform you of a therapists absence, information regarding disruption to our service or changes to the services we offer. Plus, if you opt-in to our mailing list, we will update you with news of any appointment availability,  blogs, special offers and competitions.

If you already receive our marketing communications, we’ll continue to send you these unless you ask us to stop or unsubscribe. We hope you enjoy hearing from us just as much as we enjoy putting our updates together. We promise to never bombard you with too many communications.


Your rights regarding your personal data

If you receive an email-based marketing communications, you can choose to unsubscribe at any time.


You also have the right to:

  • Ask that we correct or update any personal information that is incomplete, inaccurate or out of date.
  • Ask that we erase your personal data from our systems.
  • Ask that we stop processing your data or restrict processing where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
  • Request access to the personal information we hold about you.
  • Object to us profiling your data, where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
  • Request that any data provided by you in the context of actively consenting to some form of processing, be returned to you or transferred to another company in electronic form.
  • Lodge a complaint with the information commissioners office (ICO) in the UK – please see below for further information.


If you would like to exercise any of these rights, please get in touch with us through our website. Please note that we may ask for proof of identity before providing or updating any personal information we hold about you and if we have a legitimate reason as to why we are unable to fulfil any requests, we will always explain the reasons why.


Who we are

Suggested text: Our website address is:


Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.